PURCHASE AND CANCELLATION POLICY

1. BOOKINGS AND PAYMENTS

Milavia International, Ltd, provides our customers with both custom-made tours and regular tours from the menus on our web-site www.milaviainter.com

Custom-made tours are the tours, which are not listed in the menus on our web-site and are designed and developed per our customers request individually, regardless of the travelers count. These tours development requires additional efforts, expenses and time to develop. Therefore, the Milavia International, Ltd applies the Security Deposit to cover these additional expenses. 

A regular tour can be picked from the Milavia International, Ltd menu on the said web-site. Its price may vary with respect to the travelers count.

All that is required to initialize development of a custom-made tour is submitting a Reservation Form and a Security Deposit to the amount of $50 per person (for details see below).

All that is required to reserve your regular tour is submitting a Reservation Form and a deposit of an airline ticket cost per person if the ticket will be provided by the Milavia International, Ltd.

Reservation Form can be submitted by e-mail, regular mail (printed out and signed) or handed in person (printed out and signed).

Checks and Money Orders can be mailed in to the Milavia International, Ltd address published on the web-site, or handed in person.

The balance due must be paid at least 45 days before departure (for bookings within 45 days of departure, full payment is due at time of booking). For certain countries and holiday departures, full payment is due 75 days prior to departure. We reserve the right to treat the booking as cancelled by you if the balance due is not paid on time. Late bookings always require us to incur additional costs for faxing, updating and confirming your hotel accommodations. Therefore, we will charge a late booking fee of $20 per person, in addition to the normal price on all tours booked 15 days or less prior to departure.

All checks and money orders must be payable to Milavia International, Ltd.

For reservations of custom-made tours a security deposit of $50 per person should be paid in order to initiate the tour development, which will be forfeited in case of the custom-made tour cancellation by the customer, and will be subtracted from the trip cost in case of the tour purchase.

2. AMENDMENTS AND CANCELLATIONS

If you cancel your tour or vacation (or change your departure date, duration, class of service, name or hotel) after submitting the Reservation Form, the charges shown below become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply.

ALL CHARGES BELOW ARE PER PERSON:
AMENDMENTS AND CANCELLATION PENALTIES
Notice received by Milavia International, Ltd in advance of departure		Charge in $ per person or as a % of the total tour or vacation price
TOURS
30 days or more		All costs, penalties and fees per  hotels, transfer and excursions  providers and air trip provider policy + $40
29 - 15 days		All costs, penalties and fees per  hotels, transfer and excursions  providers and air trip provider policy + $60
14 - 3 days   2 - 0 days		All costs, penalties and fees per  hotels, transfer and excursions  providers and air trip provider policy + $150 100% tour or vacation cost
BOOKING CHANGES (departure day, duration and class of service)
Notice received by Milavia International, Ltd in advance of departure	Charge in $ per person
30 days or more		All costs, penalties and fees per air trip provider policy + $30
29 - 15 days		All costs, penalties and fees per air trip provider policy + $50
14 - 3 days		All costs, penalties and fees per air trip provider policy + $80
2 - 0 days		All costs, penalties and fees per air trip provider policy + $150
NAME CHANGES
$40 Milavia International, Ltd fee plus applicable hotel and airline penalties.

Milavia International, Ltd is not responsible for addressing any issues with air carriers and other transportation companies involved regarding booking changes, trip cancellations etc. This is the Customer's sole responsibility.

3. AIR CARRIERS

Milavia International, Ltd has made arrangements for international air transportation to your tour or vacation destination via certified charter or scheduled air carriers. Milavia International, Ltd reserves the right to substitute alternate aircraft if necessary.

4. AIRLINE RESPONSIBILITY

Milavia International, Ltd and all airlines concerned issue tickets and vouchers covering transportation, hotel accommodations and other services and facilities. Neither Milavia International, Ltd nor these airlines, nor their respective subagents shall be held liable for loss or damage to property or injury of person caused by reason of any defect, negligence, or other wrongful act or omission by any other transportation company, hotel agency or party providing such services or facilities, strike, war, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. All airlines concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the airlines and the passenger tickets issued in conjunction with this package. Neither Milavia International, Ltd nor the Airline are responsible under any circumstances for any psychological or emotional injury you may suffer in connection with your transportation, accommodations or any other arrangements in conjunction with this package.

5. LUGGAGE AND PERSONAL PROPERTY

When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. Some airlines do not cover damage to soft-sided luggage.
All lost or damaged luggage must be reported to the air carrier at the time of the incident and before you leave the airport. The maximum liability of the ground transportation company in trip for lost or damaged property is defined by the transportation providers. Loss or damage must be reported immediately. Milavia International, Ltd does not accept liability for client luggage or personal property.

6. PRICING

Please note that our prices are based on the lowest promotional prices available at time of printing and are not available on all departures. Some promotional prices may have special booking, payment and cancellation conditions.

7. FORUM SELECTION CLAUSE

All vacations are subject to the terms and conditions shown on the Milavia International, Ltd Contract and your booking of the tour is acceptance of the terms in the contract, including the procedure for resolution of disputes which must take place in the State of Illinois.

8. THIS CONTRACT IS SUBJECT TO ILLINOIS LAW.

WHAT WE GUARANTEE IN RETURN

1. PRICE GUARANTEE

Our intention is to provide you with the tour, which you have selected, at the price in effect at time of booking. If for any reason (except as a result of U.S. or foreign government taxes or fuel surcharges), we have to increase the price of your tour, we will offer you the option of cancellation without charge, provided that you advise us within seven calendar days of your receipt of notice of the increase.
Please note that we reserve the right to re-invoice you in case of an error made in computing your price.

2. FLIGHT INFORMATION

Milavia International, Ltd will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit.
Your flight tickets, which we dispatch two to four weeks prior to departure (except for later bookings and electronic reservations), will contain your flight information. All times are subject to change. For electronic reservations you will receive a confirmation e-mail or print-out obtained from the transportation company on acquisition. Milavia International, Ltd assumes no responsibility for any passengers making independent connections to our flights.

3. AMENDMENTS & CANCELLATION

In the unlikely event that a major change (involving a change of hotel, departure or return date, departure city or destination) becomes necessary, we will notify you as soon as possible. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge (less insurance premium) provided that you notify us within seven calendar days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior).
In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us, our only liability will be to refund all monies paid. Special features offered by hotels are subject to change at the hotel's discretion.

4. REFUNDS

Any refunds due to you will be made as soon as possible. Please note, however, that no refunds will be made for any services provided in the itinerary that you do not use.
Insurance premiums are also non-refundable and non-transferable.

If for any reason should you lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return home, you must contact your transportation company to begin procedures on completing a "Lost Ticket Application" (fees may apply). Any refunds made by the airline will be based on the value of the original ticket issued. In most cases the replacement ticket you have to purchase will be more expensive.

5. OUR RESPONSIBILITY TO YOU

Milavia International, Ltd has made arrangements with airlines, hotels and other independent suppliers to provide you with the services you purchase. We have taken all reasonable steps to ensure that proper arrangements have been made for your tour. However, we do not accept any liability for the actions or omissions of these independent suppliers, over whom we have no direct control. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving this.
Please understand that we cannot control such factors as weather, government actions, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions.
We are not responsible for losses or damages arising from physical or emotional injury, property or other economic damage caused by such factors beyond our control. Milavia International, Ltd is not responsible for any consequential, psychological or emotional damages or monetary losses due to flight delays, airline turbulence, transportation accidents or other unforeseen circumstances. Of course, we remain responsible for any negligent actions on our part.
All prices and features described herein (as well as in Milavia International's, Ltd print advertisements and website) are subject to change without notice. Some hotel room photographs do not depict the standard room category.

6. HANDICAPPED FACILITIES

Milavia International, Ltd cannot guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested, but cannot be guaranteed. Standards may vary from property to property and country to country and are not within the control of Milavia International, Ltd.

7. INSURANCE

As optional, Milavia International, Ltd may provide travelers with adequate insurance, which may be medical, trip cancellation or luggage loss as well as extended air flight insurance and combined one. Although we can only recommend, we should note that all the above mentioned faulty and unpredictable situations may be financially covered by the insurances available from Milavia International, Ltd.

This Purchase and Cancellation Policy is effective as of the date of publication on the Milavia International, Ltd web-site.